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1. What does your Interstate Courier Service Calculator do?
We are an online freight quotation system that takes your request for freight and allows you to view your freight options from a wide range of transport carriers. You may then compare price, delivery times and choose the best quote to suit your needs and budget, then simply book it in and away it goes. You can even print the label online - it’s just that easy!
2. Will I be able to see my quotes instantly?
In most cases, yes you’ll get a price in a matter of seconds! Sometimes, if you are sending something a little trickier in dimensions, or perhaps to an isolated area, the carriers will need to have a look at what you are sending in order to accurately price your request, but you'll usually get prices back in under 24 hours.
3. When do I need to pay?
Once you’ve selected your quote you can pay for it straight away with one of our accepted payment methods, or save it to pay for it later where your quote will remain valid for 14 days.
4. What happens after I have selected which courier I would like to go with?
Once you've selected the best quote, all you need to do is select it, fill out the origin and destination info, pay for it and your order is complete. Then, depending on your choice, either someone from the transport carrier of your choice will collect your freight from your home or business, or alternatively you can drop it off to your nearest carrier depot.
5. How long will the delivery take?
This really depends on your choice of transport carrier (and the price!), and can range from anywhere from overnight to several months (in the case of long distance sea cargo). As with most things, generally you get what you pay for.
6. What payment methods are supported?
We accept all major Credit cards
7. How do I know my payment is safe?
We use encrypted SSL technology to ensure your details are secure, and is verified by a digital certificate from Thawte. Freight Broker Logistics a legally incorporated company. You will be provided with written confirmation (via email) with every transaction processed.
8. How do I make sure my payment has been received?
Once we have received your payment, you will receive an automated written confirmation and tax invoice via email, for your records.
9. Can I get a refund if my plans change?
Yes, provided the transport company has not incurred any costs to us, such as dispatching a vehicle for your pick up, you will get a full refund. However, any costs from carriers that we incur will be deducted from your refund.
10. Can I make changes after I place my order?
You can make changes before your freight is dispatched from the point of origin.
11. Can I change the dates of my order?
Yes you can change the dates of your order except on the day of pick up. If a vehicle has been dispatched to pick up your freight incurring any costs to us, these costs will simply be charged back to you.
12. Who is responsible for my order?
The transport company that you choose is responsible for your order and is carried by their terms and conditions.
13. How do I track my order?
You can only track your order if you choose a transport carrier which supports tracking of orders. This is done by entering your consignment note into the 'tracking' section of transport carrier websites, as applicable.
14. What happens if there is a problem with delivery?
If there is a problem with delivery, firstly contact the transport carrier carrying your order and quote your consignment note number. Your consignment number is provided to you at the time of placing your order with us. If you cannot find your consignment number, simply log into your account and it will be part of your recorded transactions.
15. Will I get notified when the delivery has been received?
You will only be notified of delivery completion if you choose a transport carrier which supports tracking of orders. This is done by entering your consignment note into the 'tracking' section of the transport carriers website, as applicable.
16. Can I use your freight calculator with eBay purchases?
Absolutely, simply enter in the dimensions of the shipment and the details of the goods into our website.
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